A long letter from a family member, but so heartfelt we want to share it...
… You and your company, Gentle Changes, have been a blessing to me. First, in organizing and completing the 2004 move of my parents in Leawood, KS, to a retirement community. They could not have done it without help, help I could not have provided from 1,300 miles away.
You put me at ease from our first conversation on the phone. Immediately, I could tell that you are a caring and professional person. You made it as easy as humanly possible for my parents, who knew they had to move, but were upset about leaving their home and memories.
You should be proud of the work you did based on my father’s comment about what it was like walking in the door of their new apartment. “It was home.” He was thrilled that the books were on the bookcase, the bed was made, their clothes were in the closet, the dishes were in the cupboards and not a single packing box left. There was nothing they needed to do but settle in amongst their own furnishings and artwork.
Then in January of this year you came to my rescue again under even more stressful circumstances. Both of my parents and one of my brothers passed away. The idea of distributing their possessions and clearing out two apartments while grief stricken (and still far away) was incomprehensible to me. The night I woke up thinking “Gentle Changes” I knew you would be able to help me come up with a plan and get it executed. You did an amazing job.
When the snow and ice storms wreaked havoc with the schedule and I needed to get back to Florida, I felt confident leaving you to bring everything to completion. You organized sending some prized possessions to multiple locations, distributed clothing and furniture to charity, cleaned, arranged for appropriate vendors and services, and surrendered the keys to Kingswood. All in your friendly and professional way.
Again, thank you for everything. I rave about Gentle Changes to everyone I know.
Sincerely, Bonnie |